At fe999, your privacy is not an afterthought — it is a core commitment. This Privacy Policy explains exactly what personal information fe999 collects from Pakistani players, how it is used, who it may be shared with, and the rights you hold over your own data. Please read it carefully before creating your fe999 account.
Six core principles that define how fe999 treats the personal data of every player from Karachi to Islamabad.
All personal information transmitted between your device and fe999 servers is protected by industry-standard TLS/SSL encryption. Data at rest is stored in encrypted, access-controlled environments with strict internal policies.
fe999 does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. Your information stays within the fe999 ecosystem and its licensed service partners only.
Registered fe999 players have the right to access, correct, and request deletion of their personal data at any time. Submit a written request to our support team and we will respond within the required timeframe.
fe999 processes personal data only on lawful grounds — primarily contract fulfilment, legal obligation (KYC/AML), and legitimate interest. We never process your data for purposes incompatible with your original consent.
Data is retained only for as long as legally necessary. Financial transaction records are kept for a minimum of five years to comply with AML regulations. Non-essential data is deleted promptly once its purpose is fulfilled.
In the unlikely event of a data breach affecting your personal information, fe999 maintains a documented incident response protocol and will notify affected players and the relevant regulatory authority within the required notification window.
This Privacy Policy ("Policy") is issued by fe999 ("fe999", "we", "us", "our") and applies to all personal data processed in connection with your use of the fe999 online casino and sports betting platform, accessible at https://fe999.ws, including all associated web pages, mobile-optimised interfaces, games, betting markets, customer support channels, promotional campaigns, and any other digital services operated under the fe999 brand (collectively, the "Platform").
This Policy applies to all registered players, visitors, and prospective users who interact with the fe999 Platform, regardless of whether they are located in Pakistan or elsewhere. By registering an fe999 account, making a deposit, or simply browsing the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
This Policy should be read in conjunction with the fe999 Terms & Conditions and the Responsible Gaming Policy, both of which are incorporated by reference. In the event of any conflict between this Policy and a more specific notice provided to you at the point of data collection, the more specific notice shall take precedence.
Note for Pakistani Players: fe999 serves a predominantly English-speaking Pakistani audience including players in Karachi, Lahore, Islamabad, Faisalabad, and other cities. All personal data is processed with due regard to your privacy interests. fe999 does not discriminate in its privacy practices based on the geographic location of the player within Pakistan.
For the purposes of applicable data protection law, fe999 acts as the data controller in respect of the personal data of all registered players and Platform visitors. This means fe999 determines the purposes for which your personal data is collected and the means by which it is processed.
Where fe999 engages third-party service providers — such as payment processors, identity verification providers, or game software licensors — those parties act as data processors under written agreements that impose strict data protection obligations consistent with this Policy. fe999 remains responsible for ensuring that its processors handle your data appropriately.
For all data-related enquiries, requests, or complaints, you may contact fe999 at: [email protected]. Our support team is available in English and Urdu, 24 hours a day, 7 days a week.
fe999 collects several categories of personal data from players and Platform visitors. The categories collected vary depending on whether you are simply browsing the Platform, creating an account, completing identity verification, or actively playing. The main categories are detailed in the table below:
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, CNIC / passport number, nationality | Mandatory |
| Contact Data | Email address, mobile phone number, residential address (city, province, Pakistan) | Mandatory |
| Financial Data | JazzCash / EasyPaisa account number, HBL / UBL bank details, USDT wallet address, deposit and withdrawal history, balance records | Mandatory |
| Verification Documents | Scanned or photographed CNIC (front and back), proof of address, selfie photograph for liveness check | Mandatory for withdrawals |
| Gaming Activity Data | Game history, bet amounts (PKR), win/loss records, session durations, preferred game types, bonus usage history | Auto-collected |
| Technical Data | IP address, browser type and version, device type and OS, screen resolution, referral URL, session timestamps | Auto-collected |
| Communications Data | Live chat transcripts, email correspondence, support ticket content, feedback submitted via Platform forms | If contacted |
| Marketing Preferences | Opt-in / opt-out status for promotional emails and SMS, preferred communication language (English / Urdu) | Optional |
fe999 does not knowingly collect sensitive personal data such as racial or ethnic origin, religious beliefs, health information, or biometric data beyond liveness-check photographs used solely for age and identity verification purposes.
fe999 collects personal data through the following channels and mechanisms:
fe999 uses the personal data it collects for the following specific purposes:
fe999 relies on the following legal bases to process your personal data:
Withdrawing Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. To withdraw marketing consent, simply contact [email protected] or use the unsubscribe link in any promotional email.
fe999 does not sell, rent, or trade your personal data. We share data only with the following categories of trusted third parties, and only to the extent strictly necessary for the stated purpose:
All third-party processors engaged by fe999 are bound by written data processing agreements that require them to maintain confidentiality, implement appropriate technical and organisational security measures, and process data only on documented instructions from fe999.
As an internationally licensed online gaming platform, fe999 may transfer your personal data outside Pakistan to countries where its servers, game providers, or third-party processors are located. Such countries may not have data protection laws equivalent to those in your jurisdiction.
Where personal data is transferred internationally, fe999 ensures that appropriate safeguards are in place, including contractual clauses that impose data protection obligations on the receiving party equivalent to those that apply within our operating jurisdiction. By using the fe999 Platform, you acknowledge and consent to these international data transfers as necessary for the delivery of the gaming services you have contracted for.
fe999 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | AML / gaming licence obligation |
| Financial Transaction Records | Minimum 5 years from transaction date | AML / tax compliance |
| KYC Verification Documents | Duration of account + 5 years | Regulatory requirement |
| Gaming Activity Logs | Duration of account + 2 years | Dispute resolution / audit |
| Customer Support Communications | 3 years from last interaction | Quality assurance / complaints |
| Marketing Consent Records | Until consent withdrawn + 2 years | Consent evidence |
| Technical / Log Data | 90 days (rolling) | Security monitoring |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where anonymisation is applied, the resulting data may be retained indefinitely for statistical and analytical purposes.
Subject to applicable law and certain regulatory limitations, fe999 players have the following rights regarding their personal data. To exercise any of these rights, contact our support team at [email protected] with your account details and the specific right you wish to exercise. We will respond within 30 days of receiving a valid request.
Important Limitation: Certain rights — particularly erasure and portability — may be limited where fe999 is required to retain data to comply with AML regulations, gaming licence conditions, or a valid court or regulatory order. In such cases, fe999 will clearly explain the limitation when responding to your request.
fe999 uses cookies and similar tracking technologies to operate the Platform, maintain your session, remember your preferences, and analyse usage patterns. Cookies are small text files placed on your device when you visit the fe999 website. They do not contain executable code and cannot access other data on your device.
The categories of cookies used by fe999 are as follows:
fe999 does not use third-party advertising or retargeting cookies that track your browsing activity across external websites. You can manage cookie preferences through your browser settings. Note that blocking strictly necessary cookies will prevent you from logging into your fe999 account.
21+ Strict Policy: fe999 is strictly intended for adults aged 21 years and above. It is illegal and a violation of fe999's Terms & Conditions for any person under the age of 21 to register an account, make a deposit, or participate in any game or betting market on the Platform.
fe999 takes the protection of minors extremely seriously. During the account registration process, all players are required to declare that they are 21 years of age or older. fe999 then conducts mandatory KYC verification — including CNIC validation — to confirm the player's age and identity before any withdrawal can be processed.
fe999 does not knowingly collect personal data from individuals under the age of 21. If fe999 becomes aware — through KYC verification, a third-party report, or any other means — that a registered account belongs to a person under 21, the account will be immediately suspended, all funds will be returned to the original deposit source, and all personal data associated with that account will be deleted to the extent permitted by law.
Parents and guardians who believe a minor may have accessed the fe999 Platform are urged to contact our support team immediately at [email protected]. fe999 also recommends the use of parental control software to prevent underage access to online gaming platforms.
With your explicit consent, fe999 may send you promotional communications including bonus offers, free spin notifications, PSL cricket betting market alerts, deposit match promotions, and fe999 platform news via email or SMS. Marketing communications will always be sent in English, with key offers also available in Urdu upon request.
fe999 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include but are not limited to:
Despite these measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your fe999 account credentials. fe999 strongly recommends using a unique, strong password and enabling two-factor authentication on your account. If you suspect unauthorised access, contact us immediately at [email protected].
fe999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, Platform functionality, or our data processing practices. The "Last Updated" date at the top of this page will be revised whenever a material change is made.
Where a change is material — meaning it significantly affects the way your personal data is processed or your rights as a data subject — fe999 will notify registered players by email to the address on their account, or by a prominent notice displayed on the Platform upon their next login, at least 7 days before the change takes effect.
Your continued use of the fe999 Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you must cease using the Platform and contact our support team to request account closure.
If you have any questions about this Privacy Policy, wish to exercise a data subject right, or want to raise a concern about the way fe999 has handled your personal data, please contact our Data Protection team through the following channels:
If you are not satisfied with fe999's response to your privacy complaint, you have the right to escalate your complaint to the relevant gaming regulatory authority or data protection supervisory authority in your jurisdiction. fe999 will cooperate fully with any regulatory investigation.
Responsible Gaming: If your privacy concern relates to responsible gaming — such as a self-exclusion request, deposit limit enforcement, or account cooling-off period — please visit our Responsible Gaming page or contact support immediately. These requests are treated as priority and actioned within 24 hours.
fe999 is Pakistan's most trusted online casino and sports betting platform. Your data is encrypted, never sold, and always under your control. Fast JazzCash and EasyPaisa deposits, 24/7 live support in English and Urdu. 21+ only — please gamble responsibly.